Author: Manager (Page 2 of 3)

What is Reputation Management and How Can it Help My Business?

A person could spend a lifetime building up a sound business, working round the clock, toiling night and day to make the business stand out, yet you could lose that reputation within a few hours! When you consider that your reputation is priceless, it does make sense to take precautions to protect this most valuable of qualities, and that’s what reputation management is all about.

Protecting your Online Reputation

The Internet has brought us many positive things, yet a short video clip could go viral within minutes, and that is all it takes to undo all of your hard work over the years. If we specifically look at your online reputation, this is an area that certain SEO companies offer an online reputation management service that will ensure that your reputation always remains intact.

Instant Response

This is an essential aspect of your online service, which means you will need either an automated response feature, or hire someone to reply to online messages, plus you can set up an automatic reply to incoming emails, which tells the sender you are aware of their query and will respond in due course.

Dealing with Complaints Effectively

By effectively, we mean that the customer is happy with the outcome, and this is not something you can afford to make mistakes with. If you need to have one employee that deals exclusively with queries and complaints, then so be it. This is something that reputation management would cover, which allows you to divert your attention to improving customer service.

Social Media

You do need to interact with users on a regular basis, and most companies would employ one person who is responsible for social media posts and comments. This role involves monitoring comments and also responding in a timely manner when anyone has a query, plus anything negative would be reported to the manager immediately. The comments on your social media platforms is great feedback and should there be recurring issues, you would need to investigate and resolve the matter in a timely manner.

Freeing Up Valuable Resources

If you have a specialist handling your reputation management, this leaves you and your staff free to concentrate on improving the customer experience, which is something that is very important. You can’t afford to leave it to chance that your reputation will always remain intact, and online comments can go viral in a matter of minutes, which is why it makes sense to leave it to the professionals.

Other Features

There are a few ways that you can improve your online reputation, such as:

  • Live Chat
  • Artificial Intelligence and User Analysis
  • Personalised Content
  • Video Marketing

If you would like to learn more about reputation management services, an online search will put you in touch with a leading SEO company that provides such a service, and with their help, you can ensure that your reputation is always second to none.

A Comprehensive Guide to Roof Maintenance

If you are an Australian homeowner, you already know that property management is an ongoing thing, and with the roof being the most important component of your home, it is essential to inspect regularly and carry out prompt repairs when necessary. If you are new to property ownership, here is a guide to roof maintenance to help you take care of the most important part of your investment.

  • Regular Roof Inspections – Some homeowners have their roof inspected every 3-6 months, although on average, once a year is acceptable. A roof inspection cannot really be carried out from the ground, as you are unable to inspect the corners and areas that are not visible from ground level, so you are advised to contact a local roofing contractor, who would be happy to carry out an inspection.
  • Prompt Repairs – As soon as you are aware of any roofing issues, they should be repaired promptly, which should avoid any serious damage. A single missing roof tile can see the start of internal damp issues in your roof, affecting the joists and rafters, which might have to be replaced. If any water enters the roof, this will soon cause plaster to rot and timbers to decay, and if the first you know of a leaking roof is the upstairs ceiling has a damp patch, then a lot of damage has already been done. If you are in need of roof repairs in Sydney, an online search will help you to source a local roofing company, who can carry out minor repairs before they cause too much damage.
  • Cleaning Out the Guttering – The guttering is a system of pipes that enables excess rainwater to escape to the drains, via the downpipes that run from the guttering into the drains. Leaves and twigs can quickly build up to cause a blockage, so you do need to get out the ladders and clean out the guttering from time to time. When the roofer comes to insect, you can ask him to clean out the guttering, which will save you a job.
  • Treating Timber – Most homes use timber for fascia and soffit boards, which protect the roofline and the underside, and these will need to be repainted every couple of years, or better still, replace them with PVC sections, as they do not need to be maintained. If you prefer to stain the boards, this is simple enough, but do remember to varnish the wood when finished.
  • Roof Sealants – If you would like to prolong the life of your roof, ask a competent roofer to seal the roof with a silicone spray, and by power washing the roof first, the sealant will bond correctly and protect the surface. The cost of sealing your roof is minor when compared to the extra years of trouble-free use, which could give your roof a further 10 years.

If you inspect your roof on a regular basis, any minor issues can quickly be resolved, which should be enough to ensure you don’t have any serious roofing problems.

What Can you Do to Promote Safety at your Business Premises?

Every business owner should be asking themselves this question, as you strive to create and maintain a safe working environment for all your employees, and with a little forethought and a small investment, there are things that you can do to make the workplace safer. Assuming you have a staff member who is tasked with checking on the availability of protective clothing and equipment, they should arrange monthly meetings with every staff member in attendance, to discuss the topic of safety in the workplace.

Checking your Safety Record

All businesses should have an accident record book, into which the fine details of any work-related accident are recorded. This would include:

  • How the accident occurred.
  • Details on any injury sustained.
  • Date, time and location of accident.
  • Necessary treatment given.

If your company has an excellent safety record and have not reported any accidents for a long time, this could lead to complacency, so it is good to review standard practices.

Essential Supplies

Whatever essential protective clothing and equipment your employees use, it is essential that they have access to things like eye goggles and safety boots, and by registering with an online supplier, you can easily order items that you need.

The clothing and equipment would include the following:

  • Reflective jackets and trousers.
  • Safety boots.
  • Hard hats, goggles and ear defenders.
  • Respiratory accessories – Face masks and air filters.
  • Safety PPE – Hand sanitising gel and bacterial wipes.

Checking Signage

You could assign a staff member to check all the safety signage, which needs to be clean, legible and in the right locations. Stickers sometimes need to be replaced, and with an online supplier, ordering is easy, plus you can keep some spare, just in case. If you use bollards in your yard, inspect them for damage and reorder when necessary, plus any tapes you use to cordon off zones should be stocked in adequate quantities.

Regular Staff Meetings

Holding monthly safety meetings is a very valuable tool, as this raise an awareness of something that can easily be forgotten, especially when working a heavy schedule. This can be a short session that looks at recent accidents and identifying the causes, while also reminding people of best practices, and praise when it is due, as motivation is important.

Manual Handling Training

This involves a team of medical experts who come to your place of work and determine what your employees do, then they design a short 4-5 hour course to educate employees regarding safe handling practices, and this could save you thousands of dollars in compensation payments, not to mention many days of absent employees due to personal injury. An online search will reveal the whereabouts of a manual handling specialist and for what it costs, you are doing what you can to educate your workers on correct handling techniques. This preventative approach empowers your workers, as it teaches them how to carry out risk assessments, while also introducing safe handling techniques.

The Top 5 Tourist Attractions in Bangkok

Bangkok is a city like no other and if you are about to arrive in this amazing city for the first time, be prepared to be blown away. The traffic in the ‘City of Angels’ really is something else, and most people’s first reaction is one of disbelief, yet after a while, you begin to realise that there is some form of order in the seemingly chaotic way in which people get from A to B in this unique metropolis. There are so many must-see attractions in Bangkok, but here are our top 5 sights that you simply must include in your schedule.

  1. The Grand Palace – The home of the Emerald Buddha, Wat Prakeo, as it is called in Thai, is probably the most famous of all the amazing attractions to be found in this city. One must be suitably dressed when entering the Grand Palace, women should cover their shoulders and wear a skirt below the knee (or pants) and there are tour guides available, who can speak English and can inform you of the fascinating history of the most famous palace and temple in Thailand.
  2. Chao Phraya River Dinner Cruise – If you’re staying at the Ibis in Bangkok, you’re not far from the Chao Phraya River and at around 5pm, if you head to the area where there are many hotels on the banks of the river, you can book a table on one of the many dinner cruise boats. Experience the very best of Thai cuisine while enjoying traditional Thai dancing. The cruise lasts about 2 hours and you will be treated to the most spectacular views of Wat Arun and other amazing temples that are bathed in artificial lighting.
  3. Soi Cowboy – Whether you love or hate Go-Go bars, you simply must spend an evening at Soi Cowboy (Sukhumvit Soi 23), which is in the central area of the city. Neon and pretty girls are everywhere in the short strip of bars that began in the 1970s as a R&R venue for US GIs who were stationed in Vietnam, and today, this venue is populated by expats and tourists alike. Of course, there are other night spots in Bangkok, all you have to do is ask a Tuk-Tuk driver and he will take you on a tour.
  4. Rama IX Park – Located at the north end of Sukhumvit Road, this park is the perfect place to relax in pristine natural beauty. Built in 1987 to commemorate King Rama IX’s 60th birthday, the park is open to the public from 5am to 7pm daily and you simply must spend a day in this unique park that is full of interesting attractions.
  5. Khao San Road – Known as the backpacker’s area of Bangkok, this street is full of hostels and restaurants, with night markets where you can buy Thai souvenirs. The nightlife is quite vibrant, with live music and pleasant company, where you can explore the narrow lanes where small bars and restaurants can be found.

You need at least one week to really appreciate Bangkok, and by booking a hotel in the central region, you are perfectly located to experience the best that this unique city has to offer.

The Main Reasons To Send Your Child To An International School

Wanting the best for your child is something that every parent thinks about while education is no different. Indeed, if you want your child to develop a variety of different and essential skills that are needed to achieve success in the world, then you should think about placing them in the international education system while a number of international schools are available in your area. Furthermore, if you want your child to study a curriculum from the United States or the United Kingdom, you should think about choosing the right international school for your family’s needs.

As a result, it is important to understand that international schools were established so that the children of foreign workers, including politicians, diplomats, managers and expatriates can enjoy the same standard of education as if they were at home. It is also imperative to understand that international schools also have teachers with experience and qualifications from their home country so that your child will be given the best opportunity to learn.

  • Undertake some research
  • Develop English skills
  • Understand how to think critically

A.           Carry out some research

One of the simplest things that you should do before deciding to send your child to an international school is to carry out some research. Indeed, determining which curriculum a particular international school uses is an important step in deciding whether it will be appropriate for your child. This is especially pertinent if you work overseas and you want your child to enjoy the same standard of education as they would receive at home. As a result, you should make sure you choose an international school that follows a curriculum that is appropriate for your home country while you should also be aware that your child can achieve the same qualifications as if they were studying in your home country.

B.           Good English skills

Another important factor that you should think about before deciding to send your child to what might be the best international school in Thailand is that they will develop essential English skills. Indeed, if you want your child to speak English throughout the school day, you should register them with an international school as soon as possible. As a result, it is important to understand that your child will enjoy a considerable exposure to the English language while they will also study a variety of subjects in English.

C.           Develop critical thinking

It is also important to understand that by following a curriculum from the United States or the United Kingdom, your child will be able to develop critical thinking skills. This is especially pertinent because in Asia the government system is generally based on rote learning which uses memorisation techniques so that the learners remember a number of important elements of a subject. However, you should also be aware that the main aim of the education system in the West is based around the development of critical thinking skills.

Therefore, in conclusion, if you are based outside your home country and you want your child to study a curriculum that is similar to the one back home, you should think about enrolling them into an international school as soon as possible because they will be able to develop good English skills as well as critical thinking.

3 Reasons you Might Want to Move to Another State

Australia is a huge country and that brings with it many benefits; you can go to new and exciting locations for your holidays again and again, and still there will be undiscovered treasures. We have such a diversity in climate, with a combination of temperate and tropical zones, and it is not uncommon for a family to relocate to another state.

  1. Retirement – After working for 4 decades and raising a family, you and your partner deserve a great retirement, and sunny Brisbane is the perfect location. Other great areas include Gold Coast, where you can enjoy sunshine all year round, and you can take your time looking for the perfect retirement home where you and your partner can really enjoy your golden years. Once the family home is paid for and the children have families of their own, why not sell up and relocate somewhere nice? If you downsize, you would still have a significant amount of money after buying a small bungalow in Brisbane, and you can enjoy life to the full in a tropical climate.
  2. Pursuing a Career – If that golden opportunity arises and you are offered a promotion that involves moving to another state, you must take the opportunity; It might be that you have been given your very own region, with a few key team members, or a move to a different department, and even if you have a family, the opportunity might be too good to turn down. Of course, once you have found your dream home in the sun, the best interstate removals can be found at, a leading company that has helped many career-minded people make the relocation that offers advancement within the company.
  3. Change of Lifestyle – A person might be unhappy with their life, living and working in an urban environment, and one day they decide to take the plunge and live an alternative life. Some people have a stong urge to have a connection with nature and selling up and purchasing a small farm holding is a dream that can actually become reality. If you crunch the numbers and have a good business plan, you could change your life in many ways by selling your own produce; indeed, a few of the very successful farming ventures in Hunter Valley were started by city people who missed being around nature.

Once you have made the decision to relocate out of state, viewing properties is easy with the Internet and when you’ve done the deal, start looking for a reliable interstate removalist who can handle everything. The best way to move interstate is to self-pack, requesting the removal company to deliver an empty container to your home, then you can pack at your own pace, and you’ll save some money by self-packing.

Moving interstate is not as daunting as you might think, if you have a good removal company and once you are in your new home, you can begin the next exciting chapter of your life.

Business Communication: Cutting Edge Solutions That Are Affordable

Every organisation relies heavily on the ability to communicate effectively, and the larger the company, the harder it is to maintain a level of communication, and in today’s rapid pace of industry, there are cost-effective platforms to ensure that everyone is on the same page.

Voice Over Internet Protocol

Known as VoIP, this enables audio and video to be broadcast over the Internet and there are IT providers that can set up and configure a system for your company to use, which empowers you in many ways. Sometimes, an email simply won’t do it and if you have a team that are spread across the country, VoIP solutions allow you to video conference in real-time, and with file sharing and whiteboard facilities, you can hold business meetings and come up with solutions.

Sales & Support

These are both critical aspects of any business, and using a dedicated online communication network offers you cost-effective real-time communication that ensures every employee is on the same page, so to speak. An engineer could, for example, have a video call with a customer, which might be enough to solve a pressing issue, or a sales manager could hold a virtual meeting with their team, regardless of where they are located.

Easy Installation & Configuration

If you would like to use a dedicated VoIP network, there is no bulky software to install, and with the provider’s assistance, you can be up and running within an hour. Users do not have to download bulky applications and the network will accept every digital device; laptop, PC, tablet or smartphone, and with a system that is password protected, you can control who uses your network.

Global Applications

As VoIP uses the Internet, participants of video calls can be in any location, all they need is a digital device and an Internet connection. You could be in London and wish to have a video call with a client in Australia (imagine the cost of a 30-minute phone call), which is very easy to do with VoIP solutions, and this really does empower you in so many ways.

How Does VoIP Work?

The provider would assign you a dedicated remote server, through which all of your call data is transmitted and stored, and as long as you have a device and an online connection, you can use the service. The fact that you have your own dedicated server means you can use the service at any time, and as the bandwidth is significant, you will enjoy crystal clear video and audio.

Online Solutions

If you would like to learn more about VoIP solutions, an online search will help you find an established IT support company, who can set up the system and train you how to use it. Once installed on your employees’ devices, every member of your team can make good use of video calling, and when compared to the cost of regular voice calls, VoIP offers a very cost-effective way to communicate in real time.

Talk to an IT support company and they can show you the many benefits of VoIP communication and many would offer you a free trial.

Give your Child an Edge with International School Education

If you live in South East Asia and you want your child to have a comprehensive schooling, look no further than international education, a system that is designed to develop the essential life skills needed for success in the modern world.

Why are international schools widely regarded as the best in the world?

The very core of every school is their curriculum, and international schools use either the US or the UK curriculum, as they are widely recognised as being the best there is. The main reasons for having international schools is so that the children of diplomats, managers and armed forces personnel can obtain a structured education while their parents are serving in foreign countries, which is possible due to all schools using the same curriculum.

Native English Professional Teachers

International schools recruit their teachers from the United Kingdom, which attracts the best people who wish to live the expat life for a few years, so your child would be in the best possible hands from the age of 5 until they prepare to enter university. If you choose a school that has K-12 capabilities, your child will not have to change schools at any time, which can be a traumatic event that negatively impacts their education.

Online Solutions

Any parent who would like to learn more about a British international school in Bangkok, for example, a simple Google search will bring up a list of reputable international programs in and around the city. You can then browse each website, looking for a school that offers the British curriculum that is delivered by professional qualified UK teachers.

Fluency in English

In order that your child has the essential English language skills, they need to be learning in an English-speaking environment from day 1. Even if the parents do not speak English at home, the child will be exposed to English around 8 hours per day, and from an early age, an intermediate level of language skills is rapidly acquired. Learning in a Thai school would not give your child the English language exposure, mainly because they would only learn English one hour per day, whereas, with an international program, the language of instruction is always English.

Critical Thinking

It is a general observation that Asian education is mainly a rote learning system (learning through memorisation) and it is a cultural thing not to question the teacher, which is often seen as a sign of disrespect. The goal of a western style education system is to cultivate an enquiring mind, which develops essential critical thinking skills, and by using project-based learning, all students play an active role in the learning process.

Finding your Passion in Life

If a child is engaged in a dynamic curriculum, there are many opportunities to pursue new interests, and this can very often be the springboard into a lifelong love of something that might lead to a very successful career.

Give your son or daughter a head-start by enrolling them into an international school program and you certainly won’t regret it.

5 Essential Safety Solutions for your Workplace

For the past decade or two, we have begun to look seriously at safety in the workplace, in an effort to reduce or eliminate accidents at work, and there are many devices available today that do make the workplace that much of a safer environment for all. Here are just a few of the safety features that you could deploy at your office or factory to minimise the risks to your employees.

  1. Smoke Detectors – These are regarded as absolutely essential for any workplace and they should be installed in every room, which gives you an early warning in the event of a fire. There are specialist companies that will come into your work area and carry out a fire safety check, which would include installing smoke detectors and fire extinguishers. Storage areas are especially vulnerable, as they very often contain flammable items such as office stationery, so do carry out an exhaustive search regarding locations that are at risk of fire.
  2. Safety Cut Out Switches – Electricity can be very dangerous and you should install the standard electrical safety switch that automatically cuts off the power supply in the event of an issue. There are fusible and non-fusible types and the supplier would be able to recommend the best unit for your business premises, and such a supplier can easily be located with a Google search.
  3. Fire Extinguishers & Blankets – Whatever the type of company you run, your offices/factory/warehouse should have an adequate supply of either fire extinguishers or blankets, depending on the type of business. If you call your local fire safety officer, they would be happy to pay you a visit and make some recommendations, and remember that these units do require testing and inspection at specific intervals.
  4. Manual Handling Training – Most businesses can benefit from some hands-on manual handling training, which helps employees to gain a deeper understanding of the correct methods to manually handle objects. A short course like this could reduce staff absenteeism due to back injuries that are the result of incorrect handling procedures, and if you contact a specialist company, they would pay you a visit and put together a short training course that is designed specifically for your place of business.
  5. Safety Signage – Low doorways and slippery floors are just a couple of the situations when safety signage would be appropriate, and with visible signs warning people they are entering a loading bay area are also a good idea. If you asked one staff member to walk around the workplace and take note of your current safety signage, this would likely result in a few signs that could be added.

As a business owner, it is your responsibility to make sure the workplace is as safe as possible, and you could delegate safety to one staff member, who can carry out checks and make sure that all of the above are covered.

Track Your Vehicles All The Time With A GPS Tracking System

If you are the owner of a fleet of vehicles or even the owner of a private car or pickup truck, then you should be aware that GPS tracking devices can be installed, leading to you being able to enjoy a number of benefits. Indeed, given the various advancements in the GPS tracking industry over the last few decades, it is now possible to reduce your operating costs as well as increase your profitability. These benefits can be enjoyed as a result of installing GPS tracking devices in your fleet of cars or other vehicles. Furthermore, you should also be aware that if you are the operator of a fleet of vehicles, then GPS tracking devices can provide you with a number of significant ways to optimise your organisation.

1.            Optimise routes

One of the most important benefits that you can enjoy by tracking your vehicles all of the time through the installation of a GPS tracking system is that you can enjoy access to real-time data about where every vehicle is located. In addition, you should also be aware that GPS tracking units will have access to road traffic information, meaning you can send the ideal route information to the device in a particular vehicle, so that your drivers can avoid delays as a result of accidents or other traffic jams.

2.            Improve customer delivery times

Furthermore, you should also be aware that if you install a GPS tracking device in a particular vehicle, you can increase your response time when you have to pick up or deliver products to your customers. This is especially pertinent if you operate a courier or delivery business as you can choose the closest vehicle to the customer in order to provide them with a prompt and highly responsive service.

3.            Reduce operating costs

In addition, it is also important to understand that by installing a GPS tracking system in a particular vehicle, you can also reduce your operating costs. Indeed, vehicles that have a high mileage will often lose a considerable amount of value in depreciation. However, by installing a GPS tracking device in a particular vehicle you can reduce the cost of fuel as well as reduce the mileage of a particular vehicle. This is especially pertinent if you have a large number of vehicles that you may want to sell after a particular period of time or when they reach a specific mileage.

4.            Increase safety

Lastly, you should also be aware that by installing GPS tracking devices in a variety of different vehicles you can increase the overall safety of your drivers. Indeed, GPS tracking devices can allow you to identify any problems as well as prevent speeding. This is especially pertinent if you operate a large fleet of vehicles as you can prevent accidents and injuries from occurring. Finally, it should also be noted that if a GPS tracking device is installed in a vehicle and it is stolen, then you can have a way of recovering the vehicle thus preventing further losses.

  • Optimise routes
  • Improve response times
  • Reduce costs and increase safety

Therefore, in conclusion, if you are the owner of a fleet of vehicles you should think about installing GPS tracking systems to enjoy a number of different benefits.

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